Frequently Asked Questions
Everything you need to know about our handcrafted spectacles and boutique service.
What makes Jacques Marie Mage frames unique?
Our frames are produced in limited-edition batches, handcrafted in Japan and Italy using premium materials like 10mm block acetate and precious metals. Each piece is a collectible work of art inspired by historical motifs.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days via carbon-neutral shipping. International delivery times vary by destination but generally range from 5-10 business days depending on customs clearance.
What is your return policy for eyewear?
We offer a 14-day return window for all frames in their original, unworn condition with all packaging intact. Please note that custom prescription lenses are non-refundable.
Do you offer a warranty on your products?
Yes, all Jacques Marie Mage eyewear is covered by a one-year manufacturing warranty that protects against defects in materials and workmanship from the date of purchase.
Can I have my prescription filled through your website?
Currently, we sell frames with high-quality CR39 sun lenses or clear demo lenses. We recommend visiting an authorized optical partner to have your specific prescription lenses fitted to our frames.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for qualifying customers.